If you face any complications with your order, please contact Kinami Health immediately. Our customer service representatives will examine if your order qualifies for a refund. Refunds are at the discretion of Kinami Health and we do not guarantee we will offer a refund in all circumstances.
In the unlikely event you are unhappy with the order you received, please contact Kinami Health. We will only issue refunds in the following circumstances: if we misrepresented the product packaging to you when you placed your order; if you received a damaged package; if the product is proven to be inactive when you initially use it. In any of these cases, you should hold the products until you receive further instructions from Kinami Health. If we determine you should receive a refund, you can either request that we send a replacement or you can receive a full refund or account credit for that item.
Kinami Health does not accept product returns. Do not hesitate to contact customer service for guidance. If you had used the medical device and found it faulty in the process, keep the lot number and expiry date information in the client’s file.
Depending on the circumstances, you may be able to receive a refund under our instructions. You can either request we send a replacement to the same shipping address as the original or receive a full refund or account credit for that item. This account credit is applicable toward any future purchase of the same or a different product.
Please note that any product defects/issues must be reported within 6 months from the date of purchase in order to receive a replacement or refund. We will not replace or refund any items with issues that are brought to our attention after this period ends.
Kinami Health offers refunds at our own discretion. We cannot guarantee we will offer a refund in all circumstances. However, we do our best to ensure you will be happy with your medical supply order. If you have any questions or concerns about this policy, contact us for more information.
Kinami Health prides itself on supplying genuine, high-quality medical injectables and supplies to hospitals, medical clinics, and licensed medical professionals around the world.
Links
Working Hours
Monday – Saturday
7 AM – 11 PM (CET)
Contact
UK: +44 7488 890499
Spain: +34 518 89 82 11
HongKong: +852 5808 0345
Email: [email protected]
Our Location
Room 4, Office 18, Block 19, Vicenti Building,
Triq Id-Dejqa, Valletta, VLT 1431, Malta
**We guarantee that you will receive your order. If your parcel does not make it to your doorstep, we will send you the order free of charge.
*** Information on this site is provided for informational purposes only. The use of some of the products included on this website should always be supervised and in any case be prescribed by a physician. It is not meant to substitute for the advice provided by your own physician or other medical professional. If you have or suspect that you have a medical problem, promptly contact your health care provider. The products must be used according to the information provided by manufacturers printed in brochures and on the packaging of the products. You should carefully read all product packaging, and contact the manufacturer with any questions before using a product.
*All products found on Kinamihealth.com are 100% authentic. The brands are trademarked and owned by their original manufacturers. Please note that this website is not affiliated with these manufacturers. Product packaging may not look exactly as seen here.
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