Complaints Policy
Who can submit a report?
All registered Kinami Health customers can submit a complaint or report through the Report a Complaint section in My Account.
How can I submit a report?
Log in to your Kinami Health account, go to My Account, and select Report a Complaint.
What information do I need to provide?
Your basic customer information will be automatically retrieved from your account.
You will need to provide:
Complaint Type
Order Number
Product
LOT Number
Expiry Date
Number of Units Affected
Description of the complaint or report
If your report concerns more than one product, you can add multiple products to the same submission.
Who reviews my report?
All submitted reports are reviewed by the Regulatory Department.
When will I receive a response?
Our team will aim to respond within 2 business days of receiving your report.
For cases requiring additional review or information, the process may take longer.
Who can I contact with questions?
For questions regarding complaints or the reporting process, please contact our Regulatory Department: