If something is wrong with your order, we will put it right.
If you face any complications with your order, please contact Kinami Health straight away. Our customer service team will review whether your order qualifies for a refund or replacement. Refunds are issued at the discretion of Kinami Health, and we cannot guarantee one in every circumstance – but we work hard to make sure you are satisfied with every order.
In the unlikely event that you are unhappy with the order you received, contact us. We issue refunds or replacements in the following circumstances:
In any of these cases, please hold the products until you receive further instructions from Kinami Health. If we determine that a refund is due, you can either request a replacement or receive a full refund or account credit for that item.
Kinami Health does not accept physical product returns. Instead, contact our customer service team for guidance on how to proceed. If you used a medical device and found it faulty in the process, keep the LOT number and expiry-date information in the client’s file, as we may need these details to assess your case.
Depending on the circumstances, you may be eligible for a refund under our instructions. You can either request that we send a replacement to the same shipping address as the original order, or receive a full refund or account credit for that item. Account credit can be applied toward any future purchase – the same product or a different one.
Please note: any product defect or issue must be reported within 6 months from the date of purchase to qualify for a replacement or refund. We cannot replace or refund items whose issues are brought to our attention after this period ends.
