{"id":138674,"date":"2026-09-02T06:40:12","date_gmt":"2026-09-02T06:40:12","guid":{"rendered":"https:\/\/kinamihealth.com\/politica-de-reclamacoes\/"},"modified":"2026-09-02T07:05:25","modified_gmt":"2026-09-02T07:05:25","slug":"politica-de-reclamacoes","status":"publish","type":"page","link":"https:\/\/kinamihealth.com\/pt-pt\/politica-de-reclamacoes\/","title":{"rendered":"Pol\u00edtica de Reclama\u00e7\u00f5es"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"138674\" class=\"elementor elementor-138674 elementor-138664\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1abdc4fb e-con-full e-flex e-con e-parent\" data-id=\"1abdc4fb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31b0ed20 elementor-widget elementor-widget-heading\" data-id=\"31b0ed20\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de Reclama\u00e7\u00f5es<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6332d151 elementor-widget elementor-widget-text-editor\" data-id=\"6332d151\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"model-response-message-contentr_fdf0080979fa83fb\" class=\"markdown markdown-main-panel md-content enable-luminous-fast-follows enable-updated-hr-color stronger\" dir=\"ltr\" aria-busy=\"false\" aria-live=\"polite\">\n<div class=\"attachment-container unknown\">\n<div class=\"gen-ui-html-container ng-star-inserted\">\n<h2>Quem pode enviar um relat\u00f3rio?<\/h2>\n<div>Todos os clientes registados da Kinami Health podem enviar uma reclama\u00e7\u00e3o ou relat\u00f3rio atrav\u00e9s da sec\u00e7\u00e3o <strong>Reportar uma Reclama\u00e7\u00e3o<\/strong> em <strong>A Minha Conta<\/strong>.<\/div>\n<p><\/p>\n<h2>Como posso enviar um relat\u00f3rio?<\/h2>\n<p><\/p>\n<div>Inicie sess\u00e3o na sua conta Kinami Health, v\u00e1 a <strong>A Minha Conta<\/strong> e selecione <strong>Reportar uma Reclama\u00e7\u00e3o<\/strong>.<\/div>\n<p><\/p>\n<h2>Que informa\u00e7\u00f5es preciso de fornecer?<\/h2>\n<p><\/p>\n<div>As suas informa\u00e7\u00f5es b\u00e1sicas de cliente ser\u00e3o recuperadas automaticamente a partir da sua conta.<\/div>\n<p><\/p>\n<div>Dever\u00e1 fornecer:<\/div>\n<p><\/p>\n<ul>\n<li>\n<div>Tipo de Reclama\u00e7\u00e3o<\/div>\n<\/li>\n<li>\n<div>N\u00famero da Encomenda<\/div>\n<\/li>\n<li>\n<div>Produto<\/div>\n<\/li>\n<li>\n<div>N\u00famero de Lote (LOT)<\/div>\n<\/li>\n<li>\n<div>Data de Validade<\/div>\n<\/li>\n<li>\n<div>N\u00famero de Unidades Afetadas<\/div>\n<\/li>\n<li>\n<div>Descri\u00e7\u00e3o da reclama\u00e7\u00e3o ou relat\u00f3rio<\/div>\n<\/li>\n<\/ul>\n<p><\/p>\n<div>Se o seu relat\u00f3rio pertencer a mais do que um produto, pode adicionar m\u00faltiplos produtos no mesmo envio.<\/div>\n<p><\/p>\n<h2>Quem analisa o meu relat\u00f3rio?<\/h2>\n<p><\/p>\n<div>Todos os relat\u00f3rios enviados s\u00e3o analisados pelo <strong>Departamento Regulat\u00f3rio<\/strong>.<\/div>\n<p><\/p>\n<h2>Quando receberei uma resposta?<\/h2>\n<p><\/p>\n<div>A nossa equipa procurar\u00e1 responder no prazo de <strong>2 dias \u00fateis<\/strong> ap\u00f3s a rece\u00e7\u00e3o do seu relat\u00f3rio.<\/div>\n<p><\/p>\n<div>Para casos que exijam uma an\u00e1lise ou informa\u00e7\u00f5es adicionais, o processo poder\u00e1 demorar mais tempo.<\/div>\n<p><\/p>\n<h2>Com quem posso contactar em caso de d\u00favidas?<\/h2>\n<p><\/p>\n<div>Para quest\u00f5es relativas a reclama\u00e7\u00f5es ou ao processo de envio de relat\u00f3rios, entre em contacto com o nosso Departamento Regulat\u00f3rio:<\/div>\n<p><\/p>\n<div><a href=\"about:invalid#zClosurez\"><strong>regulatory@kinamihealth.com<\/strong><\/a><\/div>\n<p><\/p>\n<h3>Enviar um Relat\u00f3rio<\/h3>\n<p><\/div>\n<p><\/div>\n<p><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c62805b elementor-align-justify elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"4c62805b\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/kinamihealth.com\/pt-pt\/a-minha-conta\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Reportar uma Reclama\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Reclama\u00e7\u00f5es Quem pode enviar um relat\u00f3rio? Todos os clientes registados da Kinami Health podem enviar uma reclama\u00e7\u00e3o ou relat\u00f3rio atrav\u00e9s da sec\u00e7\u00e3o Reportar uma Reclama\u00e7\u00e3o em A Minha Conta. Como posso enviar um relat\u00f3rio? Inicie sess\u00e3o na sua conta Kinami Health, v\u00e1 a A Minha Conta e selecione Reportar uma Reclama\u00e7\u00e3o. Que informa\u00e7\u00f5es [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-138674","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de Reclama\u00e7\u00f5es - Kinami Health<\/title>\n<meta name=\"description\" content=\"Kinami Health - Pol\u00edtica de Reclama\u00e7\u00f5es\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kinamihealth.com\/pt-pt\/wp-json\/wp\/v2\/pages\/138674\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Reclama\u00e7\u00f5es - Kinami Health\" \/>\n<meta property=\"og:description\" content=\"Kinami Health - Pol\u00edtica de Reclama\u00e7\u00f5es\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kinamihealth.com\/pt-pt\/politica-de-reclamacoes\/\" \/>\n<meta property=\"og:site_name\" content=\"Kinami Health\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-02T07:05:25+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Pol\u00edtica de Reclama\u00e7\u00f5es - Kinami Health","description":"Kinami Health - Pol\u00edtica de Reclama\u00e7\u00f5es","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/kinamihealth.com\/pt-pt\/wp-json\/wp\/v2\/pages\/138674","og_locale":"pt_PT","og_type":"article","og_title":"Pol\u00edtica de Reclama\u00e7\u00f5es - Kinami Health","og_description":"Kinami Health - Pol\u00edtica de Reclama\u00e7\u00f5es","og_url":"https:\/\/kinamihealth.com\/pt-pt\/politica-de-reclamacoes\/","og_site_name":"Kinami Health","article_modified_time":"2026-09-02T07:05:25+00:00","twitter_card":"summary_large_image","twitter_misc":{"Tempo estimado de leitura":"2 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/kinamihealth.com\/pt-pt\/politica-de-reclamacoes\/","url":"https:\/\/kinamihealth.com\/pt-pt\/politica-de-reclamacoes\/","name":"Pol\u00edtica de Reclama\u00e7\u00f5es - Kinami Health","isPartOf":{"@id":"https:\/\/kinamihealth.com\/#website"},"datePublished":"2026-09-02T06:40:12+00:00","dateModified":"2026-09-02T07:05:25+00:00","description":"Kinami Health - Pol\u00edtica de Reclama\u00e7\u00f5es","breadcrumb":{"@id":"https:\/\/kinamihealth.com\/pt-pt\/politica-de-reclamacoes\/#breadcrumb"},"inLanguage":"pt-PT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/kinamihealth.com\/pt-pt\/politica-de-reclamacoes\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/kinamihealth.com\/pt-pt\/politica-de-reclamacoes\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/kinamihealth.com\/"},{"@type":"ListItem","position":2,"name":"Pol\u00edtica de Reclama\u00e7\u00f5es"}]},{"@type":"WebSite","@id":"https:\/\/kinamihealth.com\/#website","url":"https:\/\/kinamihealth.com\/","name":"Kinami Health","description":"","publisher":{"@id":"https:\/\/kinamihealth.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/kinamihealth.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-PT"},{"@type":"Organization","@id":"https:\/\/kinamihealth.com\/#organization","name":"Kinami Health","url":"https:\/\/kinamihealth.com\/","logo":{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/kinamihealth.com\/#\/schema\/logo\/image\/","url":"https:\/\/kinamihealth.com\/wp-content\/uploads\/2025\/01\/KH_logo_black_2-1.png","contentUrl":"https:\/\/kinamihealth.com\/wp-content\/uploads\/2025\/01\/KH_logo_black_2-1.png","width":339,"height":34,"caption":"Kinami Health"},"image":{"@id":"https:\/\/kinamihealth.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/kinamihealth.com\/pt-pt\/wp-json\/wp\/v2\/pages\/138674","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kinamihealth.com\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kinamihealth.com\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kinamihealth.com\/pt-pt\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/kinamihealth.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=138674"}],"version-history":[{"count":4,"href":"https:\/\/kinamihealth.com\/pt-pt\/wp-json\/wp\/v2\/pages\/138674\/revisions"}],"predecessor-version":[{"id":138681,"href":"https:\/\/kinamihealth.com\/pt-pt\/wp-json\/wp\/v2\/pages\/138674\/revisions\/138681"}],"wp:attachment":[{"href":"https:\/\/kinamihealth.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=138674"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}