{"id":138682,"date":"2026-09-02T06:40:12","date_gmt":"2026-09-02T06:40:12","guid":{"rendered":"https:\/\/kinamihealth.com\/politica-de-reclamaciones\/"},"modified":"2026-09-02T07:09:14","modified_gmt":"2026-09-02T07:09:14","slug":"politica-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/kinamihealth.com\/es\/politica-de-reclamaciones\/","title":{"rendered":"Pol\u00edtica de Reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"138682\" class=\"elementor elementor-138682 elementor-138664\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1abdc4fb e-con-full e-flex e-con e-parent\" data-id=\"1abdc4fb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31b0ed20 elementor-widget elementor-widget-heading\" data-id=\"31b0ed20\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de Reclamaciones<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6332d151 elementor-widget elementor-widget-text-editor\" data-id=\"6332d151\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"model-response-message-contentr_64a01fdbbb0bcd32\" class=\"markdown markdown-main-panel md-content enable-luminous-fast-follows enable-updated-hr-color stronger\" dir=\"ltr\" aria-busy=\"false\" aria-live=\"polite\">\n<div class=\"attachment-container unknown\">\n<div class=\"gen-ui-html-container ng-star-inserted\">\n<h2>\u00bfQui\u00e9n puede presentar un informe?<\/h2>\n<div>Todos los clientes registrados de Kinami Health pueden presentar una reclamaci\u00f3n o informe a trav\u00e9s de la secci\u00f3n <strong>Reportar una Reclamaci\u00f3n<\/strong> en <strong>Mi Cuenta<\/strong>.<\/div>\n<p><\/p>\n<h2>\u00bfC\u00f3mo puedo presentar un informe?<\/h2>\n<p><\/p>\n<div>Inicie sesi\u00f3n en su cuenta de Kinami Health, vaya a <strong>Mi Cuenta<\/strong> y seleccione <strong>Reportar una Reclamaci\u00f3n<\/strong>.<\/div>\n<p><\/p>\n<h2>\u00bfQu\u00e9 informaci\u00f3n debo proporcionar?<\/h2>\n<p><\/p>\n<div>Su informaci\u00f3n b\u00e1sica de cliente se recuperar\u00e1 autom\u00e1ticamente de su cuenta.<\/div>\n<p><\/p>\n<div>Deber\u00e1 proporcionar:<\/div>\n<p><\/p>\n<ul>\n<li>\n<div>Tipo de Reclamaci\u00f3n<\/div>\n<\/li>\n<li>\n<div>N\u00famero de Pedido<\/div>\n<\/li>\n<li>\n<div>Producto<\/div>\n<\/li>\n<li>\n<div>N\u00famero de Lote (LOT)<\/div>\n<\/li>\n<li>\n<div>Fecha de Caducidad<\/div>\n<\/li>\n<li>\n<div>N\u00famero de Unidades Afectadas<\/div>\n<\/li>\n<li>\n<div>Descripci\u00f3n de la reclamaci\u00f3n o informe<\/div>\n<\/li>\n<\/ul>\n<p><\/p>\n<div>Si su informe afecta a m\u00e1s de un producto, puede a\u00f1adir varios productos en el mismo env\u00edo.<\/div>\n<p><\/p>\n<h2>\u00bfQui\u00e9n revisa mi informe?<\/h2>\n<p><\/p>\n<div>Todos los informes enviados son revisados por el <strong>Departamento Regulador<\/strong>.<\/div>\n<p><\/p>\n<h2>\u00bfCu\u00e1ndo recibir\u00e9 una respuesta?<\/h2>\n<p><\/p>\n<div>Nuestro equipo se esforzar\u00e1 por responder en un plazo de <strong>2 d\u00edas laborables<\/strong> tras la recepci\u00f3n de su informe.<\/div>\n<p><\/p>\n<div>En los casos que requieran una revisi\u00f3n o informaci\u00f3n adicional, el proceso puede demorarse m\u00e1s tiempo.<\/div>\n<p><\/p>\n<h2>\u00bfCon qui\u00e9n puedo contactar si tengo dudas?<\/h2>\n<p><\/p>\n<div>Si tiene alguna duda sobre las reclamaciones o el proceso para enviarlas, p\u00f3ngase en contacto con nuestro Departamento Regulador:<\/div>\n<p><\/p>\n<div><a href=\"about:invalid#zClosurez\"><strong>regulatory@kinamihealth.com<\/strong><\/a><\/div>\n<p><\/p>\n<h3>Presentar un Informe<\/h3>\n<p><\/div>\n<p><\/div>\n<p><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c62805b elementor-align-justify elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"4c62805b\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/kinamihealth.com\/es\/mi-cuenta\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Reportar una Reclamaci\u00f3n<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Reclamaciones \u00bfQui\u00e9n puede presentar un informe? Todos los clientes registrados de Kinami Health pueden presentar una reclamaci\u00f3n o informe a trav\u00e9s de la secci\u00f3n Reportar una Reclamaci\u00f3n en Mi Cuenta. \u00bfC\u00f3mo puedo presentar un informe? Inicie sesi\u00f3n en su cuenta de Kinami Health, vaya a Mi Cuenta y seleccione Reportar una Reclamaci\u00f3n. \u00bfQu\u00e9 [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-138682","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de Reclamaciones - Kinami Health<\/title>\n<meta name=\"description\" content=\"Kinami Health - Pol\u00edtica de Reclamaciones\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kinamihealth.com\/es\/wp-json\/wp\/v2\/pages\/138682\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Reclamaciones - 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