{"id":142018,"date":"2025-03-08T19:52:41","date_gmt":"2025-03-08T19:52:41","guid":{"rendered":"https:\/\/kinamihealth.com\/?page_id=142018"},"modified":"2026-10-20T14:31:26","modified_gmt":"2026-10-20T14:31:26","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/kinamihealth.com\/ca-fr\/return-policy\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"142018\" class=\"elementor elementor-142018 elementor-102763\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aedcf2e e-con-full e-flex e-con e-parent\" data-id=\"aedcf2e\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0d116e2 e-con-full e-flex e-con e-child\" data-id=\"0d116e2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9b986f elementor-widget elementor-widget-heading\" data-id=\"a9b986f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politique de retour et de remboursement<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84c92a7 elementor-widget elementor-widget-text-editor\" data-id=\"84c92a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Si votre commande pose probl\u00e8me, nous r\u00e9glons la situation.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33cd301 elementor-widget elementor-widget-text-editor\" data-id=\"33cd301\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous rencontrez un probl\u00e8me avec votre commande, communiquez sans tarder avec Kinami Health. Notre service \u00e0 la client\u00e8le v\u00e9rifiera si votre commande est admissible \u00e0 un remboursement ou \u00e0 un remplacement. Les remboursements sont accord\u00e9s \u00e0 la discr\u00e9tion de Kinami Health et ne peuvent \u00eatre garantis dans toutes les situations &#8211; mais nous mettons tout en \u0153uvre pour que chaque commande vous donne satisfaction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ea1ece elementor-widget elementor-widget-heading\" data-id=\"6ea1ece\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quelles commandes peuvent donner droit \u00e0 un remboursement?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5059d05 elementor-widget elementor-widget-text-editor\" data-id=\"5059d05\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dans le cas peu probable o\u00f9 vous ne seriez pas satisfait de la commande re\u00e7ue, communiquez avec nous. Nous accordons un remboursement ou un remplacement dans les situations suivantes :<\/p><ul><li>Le conditionnement du produit vous a \u00e9t\u00e9 pr\u00e9sent\u00e9 de fa\u00e7on inexacte au moment de la commande.<\/li><li>Vous avez re\u00e7u un colis endommag\u00e9.<\/li><li>Le produit s\u2019est r\u00e9v\u00e9l\u00e9 inactif lors de sa premi\u00e8re utilisation.<\/li><\/ul><p>Dans chacun de ces cas, veuillez conserver les produits jusqu\u2019\u00e0 ce que Kinami Health vous transmette d\u2019autres instructions. Si nous d\u00e9terminons qu\u2019un remboursement est d\u00fb, vous pouvez demander un remplacement, ou obtenir un remboursement complet ou un cr\u00e9dit au compte pour l\u2019article concern\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ba7f55 elementor-widget elementor-widget-heading\" data-id=\"0ba7f55\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quels renseignements dois-je fournir pour retourner un produit?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a599cca elementor-widget elementor-widget-text-editor\" data-id=\"a599cca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Kinami Health n\u2019accepte pas les retours physiques de produits. Communiquez plut\u00f4t avec notre service \u00e0 la client\u00e8le, qui vous indiquera la marche \u00e0 suivre. Si vous avez utilis\u00e9 un instrument m\u00e9dical et constat\u00e9 un d\u00e9faut en cours d\u2019utilisation, conservez le num\u00e9ro de lot et la date de p\u00e9remption dans le dossier du patient : ces renseignements pourraient \u00eatre n\u00e9cessaires \u00e0 l\u2019\u00e9valuation de votre dossier.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a00179 elementor-widget elementor-widget-heading\" data-id=\"4a00179\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment obtenir un remboursement?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebc5921 elementor-widget elementor-widget-text-editor\" data-id=\"ebc5921\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Selon la situation, vous pourriez \u00eatre admissible \u00e0 un remboursement selon nos instructions. Vous pouvez demander l\u2019envoi d\u2019un produit de remplacement \u00e0 la m\u00eame adresse de livraison que la commande initiale, ou obtenir un remboursement complet ou un cr\u00e9dit au compte pour l\u2019article concern\u00e9. Le cr\u00e9dit au compte peut \u00eatre utilis\u00e9 pour tout achat futur &#8211; le m\u00eame produit ou un autre.<\/p><p>Veuillez noter que tout d\u00e9faut ou probl\u00e8me li\u00e9 \u00e0 un produit doit \u00eatre signal\u00e9 dans un d\u00e9lai de 6 mois suivant la date d\u2019achat pour \u00eatre admissible \u00e0 un remplacement ou \u00e0 un remboursement. Nous ne pouvons pas remplacer ni rembourser les articles dont le probl\u00e8me nous est signal\u00e9 apr\u00e8s ce d\u00e9lai.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-997b036 elementor-widget elementor-widget-heading\" data-id=\"997b036\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Aurai-je toujours droit \u00e0 un remboursement?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7f4c64 elementor-widget elementor-widget-text-editor\" data-id=\"c7f4c64\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tKinami Health offers refunds at our own discretion. We cannot guarantee we will offer a refund in all circumstances. However, we do our best to ensure you will be happy with your medical supply order. If you have any questions or concerns about this policy, please contact us at <a href=\"mailto:info@kinamihealth.com\">info@kinamihealth.com<\/a> or <a href=\"tel:+447488890499\">+44 7488 890499<\/a>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de retour et de remboursement Si votre commande pose probl\u00e8me, nous r\u00e9glons la situation. Si vous rencontrez un probl\u00e8me avec votre commande, communiquez sans tarder avec Kinami Health. Notre service \u00e0 la client\u00e8le v\u00e9rifiera si votre commande est admissible \u00e0 un remboursement ou \u00e0 un remplacement. Les remboursements sont accord\u00e9s \u00e0 la discr\u00e9tion de [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-142018","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de retour et de remboursement | Kinami Health Canada<\/title>\n<meta name=\"description\" content=\"Remboursements et remplacements chez Kinami Health Canada: commandes admissibles, marche \u00e0 suivre si un produit arrive endommag\u00e9 et signalement d\u2019un probl\u00e8me sous 6 mois.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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