{"id":142012,"date":"2026-09-02T06:40:12","date_gmt":"2026-09-02T06:40:12","guid":{"rendered":"https:\/\/kinamihealth.com\/?page_id=142012"},"modified":"2026-10-20T09:36:19","modified_gmt":"2026-10-20T09:36:19","slug":"complaints-policy","status":"publish","type":"page","link":"https:\/\/kinamihealth.com\/ca-fr\/complaints-policy\/","title":{"rendered":"Politique de traitement des plaintes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"142012\" class=\"elementor elementor-142012 elementor-138664\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1abdc4fb e-con-full e-flex e-con e-parent\" data-id=\"1abdc4fb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31b0ed20 elementor-widget elementor-widget-heading\" data-id=\"31b0ed20\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politique de traitement des plaintes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4795f83 elementor-widget elementor-widget-text-editor\" data-id=\"4795f83\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Signalez rapidement un probl\u00e8me de produit ou de commande et obtenez une r\u00e9ponse de notre service de la r\u00e9glementation.<\/strong><\/p><p>Si un produit ou une commande ne r\u00e9pond pas \u00e0 vos attentes, ou si vous devez signaler un probl\u00e8me de qualit\u00e9, Kinami Health vous permet de soumettre facilement une plainte directement \u00e0 partir de votre compte. Chaque signalement est examin\u00e9 par notre service de la r\u00e9glementation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6332d151 elementor-widget elementor-widget-text-editor\" data-id=\"6332d151\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Qui peut soumettre un signalement ?<\/h2><p>Toute la client\u00e8le inscrite de Kinami Health au Canada peut soumettre une plainte ou un signalement dans la section Signaler une plainte de Mon compte.<\/p><h2>Comment soumettre un signalement ?<\/h2><p>Connectez-vous \u00e0 votre compte Kinami Health, allez dans Mon compte et s\u00e9lectionnez Signaler une plainte.<\/p><h2>Quels renseignements dois-je fournir ?<\/h2><p>Vos renseignements de base sont r\u00e9cup\u00e9r\u00e9s automatiquement \u00e0 partir de votre compte.<\/p><p>Vous devrez indiquer :<\/p><ul><li>Le type de plainte<\/li><li>Le num\u00e9ro de commande<\/li><li>Le produit<\/li><li>Le num\u00e9ro de lot<\/li><li>La date de p\u00e9remption<\/li><li>Le nombre d\u2019unit\u00e9s touch\u00e9es<\/li><li>La description de la plainte ou du signalement<\/li><\/ul><p>Si votre signalement concerne plus d\u2019un produit, vous pouvez ajouter plusieurs produits dans une m\u00eame soumission.<\/p><h2>Qui examine mon signalement ?<\/h2><p>Tous les signalements soumis sont examin\u00e9s par le service de la r\u00e9glementation.<\/p><h2>Quand vais-je recevoir une r\u00e9ponse ?<\/h2><p>Notre \u00e9quipe vise \u00e0 r\u00e9pondre dans un d\u00e9lai de 2 jours ouvrables suivant la r\u00e9ception de votre signalement. Pour les dossiers qui n\u00e9cessitent un examen ou des renseignements suppl\u00e9mentaires, le traitement peut prendre plus de temps.<\/p><p>Si votre plainte concerne un produit endommag\u00e9, pr\u00e9sent\u00e9 de fa\u00e7on inexacte ou inactif, elle sera aussi \u00e9valu\u00e9e selon notre <a href=\"https:\/\/kinamihealth.com\/ca-fr\/return-policy\/\">politique de retour et de remboursement<\/a>. Si le probl\u00e8me concerne une r\u00e9action ind\u00e9sirable chez un patient, il peut aussi \u00eatre signal\u00e9 \u00e0 Sant\u00e9 Canada.<\/p><h2>\u00c0 qui m\u2019adresser pour toute question ?<\/h2><p>Pour toute question sur les plaintes ou le processus de signalement, communiquez avec notre service de la r\u00e9glementation \u00e0 <a href=\"mailto:regulatory@kinamihealth.com\">regulatory@kinamihealth.com<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0517591 elementor-widget elementor-widget-shortcode\" data-id=\"0517591\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><a style=\"padding: 24px 20px 24px 20px; border-radius: 60px 60px 60px 60px; color: #FFFFFF; font-weight: 600; font-size: 20px;background-color: #495F48;\" rel=\"noopener noreferrer\" class=\"elementor-button elementor-button-link elementor-size-sm\" data-wpel-link=\"internal\" href=\"https:\/\/kinamihealth.com\/login\/\">\n            <span class=\"elementor-button-content-wrapper\">\n            <span class=\"elementor-button-text\">Report a Complaint!<\/span>\n            <\/span>\n            <\/a><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de traitement des plaintes Signalez rapidement un probl\u00e8me de produit ou de commande et obtenez une r\u00e9ponse de notre service de la r\u00e9glementation. Si un produit ou une commande ne r\u00e9pond pas \u00e0 vos attentes, ou si vous devez signaler un probl\u00e8me de qualit\u00e9, Kinami Health vous permet de soumettre facilement une plainte directement [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-142012","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de traitement des plaintes | Signaler un probl\u00e8me | Kinami Health<\/title>\n<meta name=\"description\" content=\"Comment signaler un probl\u00e8me de produit ou de commande \u00e0 Kinami Health au Canada: qui peut le faire, renseignements \u00e0 fournir, examen de la plainte et d\u00e9lai de r\u00e9ponse.\" \/>\n<meta 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